At Chiropractic Care Clinic, we strive to provide exceptional care while maintaining clear policies that ensure a smooth experience for all our patients. These guidelines help us deliver the high-quality care you deserve.

Appointment Policies

Scheduling Appointments

We offer flexible scheduling options to accommodate your needs. Same-day appointments are often available for acute conditions. As Jerrod Selmar notes: "Staff is great.. I admire the fact that despite me getting there earlier than my appointment time I don't have to wait."

Late Arrivals

We request that you arrive 5-10 minutes before your scheduled appointment. If you're running late, please call our office. We'll do our best to accommodate you, but may need to reschedule if the delay affects other patients' care.

Cancellations

We understand that circumstances may require you to cancel or reschedule. Please provide at least 24 hours' notice for cancellations. Repeated no-shows or late cancellations may result in a scheduling fee.

Financial Policies

Insurance Coverage

We work with most major insurance providers. Our staff will verify your benefits and explain your coverage before treatment begins. As Patricia Lykes shares: "Appointment timing is handled appropriately. Staff is very courteous and professional."

Payment Options

We accept:

• Major credit cards
• Health Savings Accounts (HSA)
• Flexible Spending Accounts (FSA)
• Personal checks
• Cash payments

Payment Plans

We understand that healthcare costs can be challenging. Ask our staff about available payment plans and financing options to help make your care more manageable.

Treatment Plans

Initial Consultation

Your first visit includes a comprehensive evaluation, diagnostic testing if necessary, and development of your personalized treatment plan. We'll clearly explain:

• Recommended treatment frequency
• Expected duration of care
• Treatment goals and milestones
• Associated costs

Progress Evaluations

We regularly assess your progress to ensure optimal outcomes. Treatment plans may be modified based on your response and recovery rate.

Communication Policy

Emergency Care

For after-hours emergencies, please call our emergency number. Non-emergency questions should be addressed during regular office hours.

Test Results

We promptly communicate test results and explain their implications for your care. You'll receive detailed information about any findings that affect your treatment plan.

Patient Rights and Responsibilities

Your Rights

You have the right to:

• Receive respectful, quality care
• Understand your diagnosis and treatment options
• Access your medical records
• Participate in treatment decisions
• Voice concerns without fear of discrimination

Your Responsibilities

We ask that you:

• Provide accurate health information
• Follow agreed-upon treatment plans
• Attend scheduled appointments
• Communicate concerns promptly
• Make timely payments
• Treat staff with respect

Safety and Comfort

Clean Environment

We maintain strict cleanliness standards throughout our facility. As Shikara Portis notes: "Very friendly staff. Office was VERY clean!"

Fragrance Policy

Please refrain from wearing strong perfumes or colognes, as some patients may be sensitive to fragrances.

Children in the Office

We welcome families but request supervision of children at all times. As Tiffany Russell shares: "They are a kid-friendly office. I have special needs children and they don't get upset if someone can't sit still."

Insurance and Documentation

Records Requests

Medical record requests require written authorization and may take 3-5 business days to process. A nominal fee may apply for extensive documentation.

Insurance Forms

We'll assist with insurance documentation, but please allow adequate time for form completion.

Feedback and Concerns

We value your feedback and take all concerns seriously. Please speak with our office manager about any issues so we can address them promptly and effectively.

Policy Updates

These policies may be updated periodically. Current policies are always available in our office and on our website.